Junior MSP Technician: Remote & On-site Support

TeamLogic IT, Inc.; Longmont (CO); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Free uniforms

Professional development reimbursement

Employee discounts

Job summary

A leading Managed Service Provider in Longmont is seeking a Level 1 Technician to deliver remote and on-site technical support. The role involves troubleshooting hardware/software issues for small to medium-sized businesses. Ideal candidates possess a degree in IT or relevant experience and strong customer service skills. This position offers competitive compensation and opportunities for professional growth.

Qualifications

• Prior experience in an MSP or IT support environment preferred.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified Professional (MCP/MCSA) are a plus.
• Valid driver’s license and ability to travel locally.

Responsibilities

• Provide first-contact support for incoming requests via phone, e-mail, and help desk portal.
• Troubleshoot hardware/software issues using remote tools and hands-on fixes.
• Log, track, and resolve IT incidents and service requests in line with SLAs.

Skills

Proficiency in Windows 10/11

Strong communication and customer service skills

Troubleshooting skills

Understanding of cloud platforms (AWS, Azure, Google Cloud)

Education

Associate’s or Bachelor’s degree in IT, Computer Science, Networking

Tools

NinjaRMM

Autotask PSA

IT Glue

Job description

A leading Managed Service Provider in Longmont is seeking a Level 1 Technician to deliver remote and on-site technical support. The role involves troubleshooting hardware/software issues for small to medium-sized businesses. Ideal candidates possess a degree in IT or relevant experience and strong customer service skills. This position offers competitive compensation and opportunities for professional growth.