MSP IT Systems Support Specialist – Remote & Onsite

Macomb Area Chamber of Commerce; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

8 paid holidays

21 days of PTO

10% retirement match

Training and professional development

Job summary

MTC is seeking an IT Systems Support Specialist to maintain and support internal tech and client Managed IT environments. You will service desktops, servers, networks, and security systems, delivering reliable, secure operations for a range of local businesses.

In this dual-focus role you’ll troubleshoot, configure equipment, assist with network and cybersecurity initiatives, and provide remote and onsite support. A strong customer-focused communicator with hands-on abilities will thrive here.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field preferred.
• One year IT experience preferred.
• Experience with Windows, Linux, macOS, and mobile operating systems.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Ability to travel to customer locations with a valid driver's license.

Responsibilities

• Install, configure, maintain, and provide Tier 1 support for desktops, laptops, operating systems, software, and peripherals.
• Support server hardware, virtualization environments, storage systems, and backup solutions.
• Assist with network infrastructure including switches, firewalls, wireless systems, Ethernet, and fiber optic cabling.
• Support digital, analog, and VoIP phone systems and security camera systems.
• Troubleshoot equipment and coordinate repairs with vendors as needed.
• Assist with technology procurement and implementation projects.
• Provide technical support and guidance to employees and managed IT clients.
• Serve as an escalation resource for Helpdesk and IT Technician staff.
• Educate users on technology procedures, cybersecurity awareness, and best practices.
• Provide remote and onsite IT support to managed services clients, serving as a trusted technology resource for their day-to-day operations.

Skills

Windows OS

Linux OS

macOS

Networking basics

Education

IT degree

Tools

Virtualization platforms

Backup solutions

Firewall configurations

Job description

MTC is seeking an IT Systems Support Specialist to maintain and support internal tech and client Managed IT environments. You will service desktops, servers, networks, and security systems, delivering reliable, secure operations for a range of local businesses.

In this dual-focus role you’ll troubleshoot, configure equipment, assist with network and cybersecurity initiatives, and provide remote and onsite support. A strong customer-focused communicator with hands-on abilities will thrive here.