IT Systems Support Specialist – Managed Services

Macomb Area Chamber of Commerce; Northern (KY); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

8 paid holidays

21 days of PTO

10% retirement match

Training and professional development

Job summary

MTC is seeking an IT Systems Support Specialist to maintain and support internal tech and client Managed IT environments. You will service desktops, servers, networks, and security systems, delivering reliable, secure operations for a range of local businesses.

In this dual-focus role you’ll troubleshoot, configure equipment, assist with network and cybersecurity initiatives, and provide remote and onsite support. A strong customer-focused communicator with hands-on abilities will thrive here.

Qualifications

• Associate's or Bachelor's degree in Information Technology or related field preferred.
• One year IT experience preferred.
• Experience with Windows, Linux, macOS, and mobile operating systems.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Ability to travel to customer locations with a valid driver's license.

Responsibilities

• Install, configure, maintain, and provide Tier 1 support for desktops, laptops, operating systems, software, and peripherals.
• Support server hardware, virtualization environments, storage systems, and backup solutions.
• Assist with network infrastructure including switches, firewalls, wireless systems, Ethernet, and fiber optic cabling.
• Support digital, analog, and VoIP phone systems and security camera systems.
• Troubleshoot equipment and coordinate repairs with vendors as needed.
• Assist with technology procurement and implementation projects.
• Provide technical support and guidance to employees and managed IT clients.
• Serve as an escalation resource for Helpdesk and IT Technician staff.
• Educate users on technology procedures, cybersecurity awareness, and best practices.
• Provide remote and onsite IT support to managed services clients, serving as a trusted technology resource for their day-to-day operations.

Skills

Windows OS

Linux OS

macOS

Networking basics

Education

IT degree

Tools

Virtualization platforms

Backup solutions

Firewall configurations

Job description

IT Systems Support Specialist – Managed Services

At MTC, we're more than a telecommunications cooperative. We're also a trusted Managed Service Provider (MSP) serving businesses throughout our region. As our IT Support Specialist, you'll support both the technology that powers MTC and the systems that keep our business customers connected, secure, and productive.

One day you might be helping an employee troubleshoot a workstation issue. The next, you could be assisting a local business with a network configuration, server upgrade, cybersecurity enhancement, or cloud solution. If you enjoy variety, problem-solving, and building relationships while working with a wide range of technologies, you'll find plenty of opportunity in this role.

You’ll Be a Great Fit If You:

• Enjoy diagnosing technical issues and finding practical solutions.
• Are comfortable working with a variety of technologies, including PCs, servers, networks, wireless systems, phone systems, and security equipment.
• Like helping people and can communicate technical information in a clear, approachable way.
• Appreciate variety in your workday, from configuring equipment and supporting users to assisting with network and cybersecurity initiatives.
• Take pride in maintaining secure, reliable, and efficient systems.
• Don’t mind rolling up your sleeves for hands‑on work, including cabling, equipment installation, and onsite support.

What This Role Is All About

This is a dual-focus role supporting both MTC's internal technology environment and the managed IT environments of our business customers. You'll function as part of the IT team for multiple organizations, helping local businesses maintain reliable, secure, and efficient technology systems while ensuring MTC's own infrastructure remains strong and dependable.

This position also contributes to MTC's mission of delivering dependable communications and technology services that help our region stay connected.

Key Responsibilities

• Install, configure, maintain, and provide Tier 1 support for desktops, laptops, operating systems, software, and peripherals.
• Support server hardware, virtualization environments, storage systems, and backup solutions.
• Assist with network infrastructure including switches, firewalls, wireless systems, Ethernet, and fiber optic cabling.
• Support digital, analog, and VoIP phone systems and security camera systems.
• Troubleshoot equipment and coordinate repairs with vendors as needed.
• Assist with technology procurement and implementation projects.
• Provide technical support and guidance to employees and managed IT clients.
• Serve as an escalation resource for Helpdesk and IT Technician staff.
• Educate users on technology procedures, cybersecurity awareness, and best practices.
• Provide remote and onsite IT support to managed services clients, serving as a trusted technology resource for their day-to-day operations.
• Build and maintain positive working relationships with local business customers while delivering responsive technical support.
• Participate in after-hours maintenance windows.

What You Bring

• Associate's or Bachelor's degree in Information Technology or related field preferred.
• One year of IT experience preferred.
• Knowledge of Windows, Linux, macOS, and mobile operating systems.
• Experience with hardware installation, troubleshooting, and maintenance.
• Understanding of LAN/WAN networking, routing, switching, firewalls, and wireless technologies.
• Familiarity with virtualization platforms, backup solutions, and server environments.
• Strong diagnostic, troubleshooting, and problem-solving skills.
• Ability to manage multiple priorities and work independently.
• Strong communication skills and the ability to explain technical concepts to non-technical users.
• Valid driver's license with the ability to travel to customer locations as needed.

Why MTC?

We offer a benefits package designed to support employees both at work and at home, including:

• Competitive health insurance with reasonable employee premiums
• 10% retirement match
• 21 days of PTO
• 8 paid holidays
• Training and professional development opportunities
• A collaborative team environment serving the communities we call home

The actual base pay offered to the successful candidate will be based on job-related skills, experience, qualifications, and internal equity. It is not typical for an individual to be hired at the upper end of the pay range.