MSP IT Support Specialist - Remote & Onsite

Search Services; Houston (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Search Services is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience in an MSP setting, you will thrive in a fast-paced environment and deliver exceptional client service.

You will support managed services clients remotely and onsite, troubleshoot end-user issues, manage Active Directory and Exchange Online, and coordinate

Qualifications

• 5+ years of hands-on business IT support experience.
• Experience in an MSP/MSSP or multi-client support environment.
• Strong Microsoft 365 administration and troubleshooting experience.
• Strong Windows endpoint, networking, and Windows Server knowledge.
• Experience with backups, security tools, PSA/RMM platforms, and remote-support tools.
• IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365/Azure, or equivalent.
• High school diploma or equivalent.

Responsibilities

• Provide professional remote and onsite IT support for managed services clients.
• Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user issues.
• Administer and support Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, permissions).
• Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy.
• Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi-Fi, VPNs, and other SMB network infrastructure.
• Support virtualization, backup, storage, endpoint security, and remote-access environments.
• Coordinate with vendors, ISPs, and internal technical resources to resolve client issues.
• Maintain accurate tickets, documentation, time entries, and client communications.
• Manage assigned work efficiently and defer issues when additional technical review or approval is required.

Skills

IT support

MSP experience

Microsoft 365 admin

Windows networking

Backups & security tools

PSA/RMM tools

Remote support tools

Client service & comms

Time management

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Certifications

Job description

Search Services is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience in an MSP setting, you will thrive in a fast-paced environment and deliver exceptional client service.

You will support managed services clients remotely and onsite, troubleshoot end-user issues, manage Active Directory and Exchange Online, and coordinate