MSP Systems Technician - Onsite & Remote IT Support

Bmore Technology; White Marsh (MD); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid schedule

401(k) with company matching

Medical, dental, and vision coverage

Bonuses

Job summary

Bmore Technology in White Marsh, MD is seeking a Systems Technician to join our service team, helping clients daily with hardware, software, and network issues both onsite and remotely. You’ll work across diverse environments and collaborate with a team that values growth and learning.

The role offers a hybrid schedule in our White Marsh office, with the option for remote work, a 401(k) with company matching, health coverage, and quarterly bonuses tied to profitability.

Qualifications

• Bachelor’s degree in IT or related field or equivalent industry certifications.
• 1–2 years hands-on IT support experience or multiple certifications.
• Strong troubleshooting and problem-solving abilities; able to explain tech in plain English.
• Spanish-speaking candidates encouraged.

Responsibilities

• Resolve hardware, software, and network issues onsite and remotely.
• Support WAN/LAN connectivity, routers, switches, and remote access.
• Document work in ConnectWise and maintain service quality.
• Communicate clearly with clients from first call to resolution.

Skills

Troubleshooting

Customer service

Communication skills

Organizational skills

Self-motivation

Education

Bachelor’s degree in IT or related field

Industry certifications (e.g., CompTIA, Microsoft)

Tools

ConnectWise

Job description

Bmore Technology in White Marsh, MD is seeking a Systems Technician to join our service team, helping clients daily with hardware, software, and network issues both onsite and remotely. You’ll work across diverse environments and collaborate with a team that values growth and learning.

The role offers a hybrid schedule in our White Marsh office, with the option for remote work, a 401(k) with company matching, health coverage, and quarterly bonuses tied to profitability.