MSP Support Technician (Temp to perm)

Search Services; Houston (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Search Services is seeking an experienced Systems Specialist to provide hands-on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience in an MSP setting, you will thrive in a fast-paced environment and deliver exceptional client service.

You will support managed services clients remotely and onsite, troubleshoot end-user issues, manage Active Directory and Exchange Online, and coordinate

Qualifications

• 5+ years of hands-on business IT support experience.
• Experience in an MSP/MSSP or multi-client support environment.
• Strong Microsoft 365 administration and troubleshooting experience.
• Strong Windows endpoint, networking, and Windows Server knowledge.
• Experience with backups, security tools, PSA/RMM platforms, and remote-support tools.
• IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365/Azure, or equivalent.
• High school diploma or equivalent.

Responsibilities

• Provide professional remote and onsite IT support for managed services clients.
• Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user issues.
• Administer and support Microsoft 365 (Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, permissions).
• Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy.
• Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi-Fi, VPNs, and other SMB network infrastructure.
• Support virtualization, backup, storage, endpoint security, and remote-access environments.
• Coordinate with vendors, ISPs, and internal technical resources to resolve client issues.
• Maintain accurate tickets, documentation, time entries, and client communications.
• Manage assigned work efficiently and defer issues when additional technical review or approval is required.

Skills

IT support

MSP experience

Microsoft 365 admin

Windows networking

Backups & security tools

PSA/RMM tools

Remote support tools

Client service & comms

Time management

Education

High school diploma

Associate or Bachelor’s degree preferred

Tools

CompTIA A+

CompTIA Network+

CompTIA Security+

Microsoft 365 Certifications

Job description

Our Client is seeking an experienced Systems Specialist to provide hands‑on IT support across Microsoft 365, Windows environments, networks, servers, security, and cloud technologies. If you have 5+ years of business IT support experience, thrive in an MSP environment, and enjoy solving technical challenges while delivering exceptional client service, we’d like to hear from you.

ABOUT THE ROLE

• Provide professional remote and onsite IT support for managed services clients
• Troubleshoot Windows desktops and laptops, printers, peripherals, applications, and user-access issues
• Administer and support Microsoft 365, including Exchange Online, Outlook, Teams, SharePoint, OneDrive, Entra ID/Azure AD, MFA, users, groups, and permissions
• Support Windows Server environments, Active Directory, file servers, Remote Desktop Services, and Group Policy
• Troubleshoot TCP/IP, DNS, DHCP, firewalls, Wi‑Fi, VPNs, internet connectivity, and other SMB network infrastructure
• Support virtualization, backup, storage, endpoint security, and remote‑access environments
• Coordinate with vendors, ISPs, and internal technical resources to resolve client issues
• Maintain accurate tickets, documentation, time entries, and client communications
• Manage assigned work efficiently and defer issues when additional technical review or approval is required

REQUIRED QUALIFICATIONS

• 5+ years of hands‑on business IT support experience
• Experience working in an MSP, MSSP, managed services, or multi-client support environment
• Strong Microsoft 365 administration and troubleshooting experience
• Strong Windows endpoint, networking, and Windows Server knowledge
• Experience with backups, security tools, PSA/RMM platforms, and remote-support tools
• Current relevant IT certifications such as CompTIA A+, Network+, Security+, Server+, Microsoft 365, Azure, or equivalent
• High school diploma or equivalent
• Strong client-service, communication, documentation, troubleshooting, and time-management skills
• Security-first mindset when handling credentials, remote access, and sensitive client information

PREFERRED QUALIFICATIONS

• Associate’s or Bachelor’s degree in a related field or equivalent experience
• ConnectWise Manage and ConnectWise Automate experience
• Apple/Mac support experience
• SentinelOne, ESET, Acronis, Backblaze, or similar platform experience
• VMware or Hyper‑V experience
• SonicWall and Ubiquiti/UniFi experience
• Synology NAS or similar storage experience

POSITION DETAILS

• Full‑time, temp‑to‑hire
• Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Rotating technical on‑call schedule approximately every 6–7 weeks
• Additional compensation provided for assigned on‑call rotations
• Remote and onsite client support required