MSP Account Manager: Growth, Retention & Service

2 J DATA; Florida; On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career growth

Job summary

2JData is seeking an Account Manager to serve as the primary contact for MSP clients, driving revenue growth, retention, and service adoption while coordinating dispatch and maintaining strong client relationships.

The role focuses on translating technical updates into business terms, managing tickets, and ensuring SLA alignment with service teams. In-office position based in Jupiter, FL, with competitive base pay and growth opportunities.

Qualifications

• Experience in a Managed IT Services (MSP) environment.
• Strong communication and customer service mindset.
• Ability to manage multiple priorities and projects.

Responsibilities

• Own and manage relationships for a portfolio of MSP clients.
• Conduct regular business reviews (QBRs / vCIO meetings).
• Drive revenue growth, retention, and service adoption.
• Coordinate service dispatch and prioritize tickets in PSA system.
• Schedule onsite and remote service appointments and communicate status updates.

Skills

Account management

Client relationship management

Customer service

Communication skills

Multi-tasking

Tools

Autotask

Kaseya

ConnectWise

Microsoft 365

Job description

2JData is seeking an Account Manager to serve as the primary contact for MSP clients, driving revenue growth, retention, and service adoption while coordinating dispatch and maintaining strong client relationships.

The role focuses on translating technical updates into business terms, managing tickets, and ensuring SLA alignment with service teams. In-office position based in Jupiter, FL, with competitive base pay and growth opportunities.