Account Manager – MSP, Technology Services

Mirazon; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive base salary + uncapped commission

Health, dental, vision, and life insurance

401(k) with company match

Paid time off and holidays

Training and career development support

Great team culture

Job summary

Mirazon is seeking an experienced Account Manager based in Louisville, Kentucky. In this role, you will be the main point of contact for assigned clients, helping them achieve their business goals and enhance their success.

Your responsibilities will include maintaining strong client relationships, identifying opportunities for support, and collaborating with technical teams for effective service delivery. This position offers a competitive base salary plus uncapped commission, health and wellness benefits, and a supportive team culture.

Qualifications

• 3+ years in account management, client success, or B2B relationship roles.
• Experience working with SMBs in various industries.
• Strong communication and listening skills.

Responsibilities

• Build and maintain strong relationships with clients.
• Spot opportunities for additional support or services.
• Collaborate with technical teams for smooth service.

Skills

Account management

Client success

Strong communication

Business acumen

Organized

CRM software proficiency

Tools

Microsoft 365

HubSpot

ConnectWise

Job description

We believe the best client relationships are built to last. If you’re someone who thrives on variety (our clients span everything from manufacturing to distilling bourbon to education), loves learning about new technologies, and wants to build your career alongside a company that’s growing and evolving, we’d love to talk.

You’ll get a front‑row seat to how diverse mid‑sized businesses operate, while helping shape both their success and ours. We’re building something special here, and we’re looking for someone who wants to be part of that story.

What You’ll Do

As an Account Manager, you’ll be the face of the relationship for your assigned clients. Your job is to understand their business, stay connected, and spot opportunities where we can help — whether that’s supporting growth, reducing risk, or solving pain points.

You don’t need to know how to design a network or migrate a server — you’ll be paired with smart technical teammates who can help with that. You just need to be curious, proactive, organized, and great with people.

Day‑to‑Day Responsibilities

• Build and maintain strong relationships with clients
• Learn about their goals, industry, and operations
• Spot opportunities for additional support or services, and bring in technical experts as needed
• Lead regular check‑ins and schedule QBRs
• Keep client info up to date in our CRM (notes, contacts, opportunities)
• Collaborate with our technical team to ensure smooth service and happy clients

What You Bring

• 3+ years in account management, client success, or B2B relationship roles
• Experience working with SMBs (any industry — IT, marketing, consulting, etc.)
• Strong communication and listening skills
• Business acumen — able to connect client goals and challenges with relevant service opportunities
• Organized, dependable, and proactive with follow‑up
• Comfortable using CRM and productivity tools (Microsoft 365, HubSpot, ConnectWise, etc.)
• Bonus: familiarity with IT, MSPs, or professional services

What Success Looks Like

• Clients know you, trust you, and call you when they need something
• You’re consistently uncovering ways we can help
• Your accounts grow, renew, and refer others
• Internal teams love working with you because you keep things moving

Compensation & Perks

• Competitive base salary + uncapped commission
• Health, dental, vision, and life insurance
• 401(k) with company match
• Paid time off and holidays
• Training and career development support
• Great team culture where people are known, heard, and appreciated