MSP Cybersecurity Account Manager: Growth & Renewals

Arctic Wolf Networks, Inc.; Eden Prairie (MN); On-site; USD 59,000 - 110,000; Full time

Benefits offered by this job

401k match

Training programs

Private benefits plan (medical, mental

EAP and parental leave

Job summary

Arctic Wolf Networks, Inc. in the United States seeks an Account Manager - MSP to drive growth within existing named MSP partners and onboard new ones.

You’ll own end-to-end account management, renewals, cross-selling, and value delivery of our cybersecurity solutions. You’ll collaborate with internal teams to align partner needs with our services, report on performance, and develop joint go-to-market strategies that maximize partner profitability and customer outcomes.

Qualifications

• 2-5+ years in account management in cybersecurity or tech.
• Proven MSP or channel partner account growth.
• Strong communication and interpersonal skills.

Responsibilities

• MSP Relationship Management: develop and maintain strong MSP partner relationships as primary contact.
• Account Growth and New Business Acquisition: identify opportunities within existing MSP accounts and onboard new partners.
• Renewals and Retention: manage contract renewals and address issues to increase renewal rates.
• Cross-Selling and Solution Optimization: educate MSP partners on new services and drive broader adoption.
• Performance Analysis and Reporting: monitor revenue growth and partner satisfaction with regular updates to leadership.
• Collaborative Strategy Development: align with internal teams to drive MSP strategy and campaigns.

Skills

MSP relations

Account growth

Renewals

Cross-selling

Performance analysis

Strategic collaboration

Education

Bachelor’s degree

Tools

SFDC

Job description

Arctic Wolf Networks, Inc. in the United States seeks an Account Manager - MSP to drive growth within existing named MSP partners and onboard new ones.

You’ll own end-to-end account management, renewals, cross-selling, and value delivery of our cybersecurity solutions. You’ll collaborate with internal teams to align partner needs with our services, report on performance, and develop joint go-to-market strategies that maximize partner profitability and customer outcomes.