Account Manager

2 J DATA

Florida

On-site

USD 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Health benefits

Paid time off

Career growth

Job summary

2JData is seeking an Account Manager to serve as the primary contact for MSP clients, driving revenue growth, retention, and service adoption while coordinating dispatch and maintaining strong client relationships.

The role focuses on translating technical updates into business terms, managing tickets, and ensuring SLA alignment with service teams. In-office position based in Jupiter, FL, with competitive base pay and growth opportunities.

Qualifications

Experience in a Managed IT Services (MSP) environment.
Strong communication and customer service mindset.
Ability to manage multiple priorities and projects.

Responsibilities

Own and manage relationships for a portfolio of MSP clients.
Conduct regular business reviews (QBRs / vCIO meetings).
Drive revenue growth, retention, and service adoption.
Coordinate service dispatch and prioritize tickets in PSA system.
Schedule onsite and remote service appointments and communicate status updates.

Skills

Account management

Client relationship management

Customer service

Communication skills

Multi-tasking

Tools

Autotask

Kaseya

ConnectWise

Microsoft 365

Job description

Job Description

Account Manager – 2JData (Managed IT Services)

***** This position is in office *****

Jupiter, FL | Full-Time

About 2JData

2JData is a high-performance Managed Service Provider delivering enterprise-grade IT, cybersecurity, cloud, and compliance solutions to small and mid‑sized businesses. We focus on measurable business value, white‑glove service, and long‑term strategic partnerships with our clients.

We are seeking a client‑focused, results‑driven Account Manager who thrives on building relationships, increasing client satisfaction, and serving as the central communication hub between our clients and service teams.

Position Overview

The Account Manager serves as the primary point of contact for clients, ensuring an exceptional customer experience while driving revenue growth, retention, and service adoption.

This role also functions as the front‑line communication and dispatch coordinator, helping to route service requests, manage priorities, and maintain SLA alignment.

Key Responsibilities

Client Relationship Management

Own and manage relationships for a portfolio of MSP clients
Conduct regular business reviews (QBRs / vCIO meetings)
Ensure clients are aligned with best practice IT and cybersecurity roadmaps
Act as the client advocate internally within 2JData

Revenue Growth & Retention

Identify upsell and cross‑sell opportunities (security, cloud, backup, compliance, hardware, licensing)
Maintain high client retention and satisfaction scores
Assist in contract renewals and service expansions
Track account performance against revenue and margin targets

Phone Dispatch & Service Coordination

Serve as the primary inbound call handler for client service requests
Create, categorize, and prioritize service tickets in the PSA system
Dispatch tickets to the appropriate technical resources based on:
- SLA
- Priority
- Skillset
- Client impact
Monitor ticket queues to ensure response and resolution targets are met
Communicate status updates to clients in a timely and professional manner
Schedule onsite and remote service appointments
Coordinate emergency and after‑hours escalations when required
Ensure accurate documentation of client requests and call notes