Mountain Concierge: Guest Experience Pro (Winter Seasonal)

Vail Resorts; Pennsylvania; Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free passes

Free ski lessons

Lodging discounts

40% retail discounts

Wellness benefits

Training and development

Referral Program

401(k) Retirement Plan

Housing available

Job summary

Vail Resorts is seeking a Winter Seasonal Concierge to ensure guest satisfaction from pre-arrival to final delivery of services at our mountain properties. You will manage reservations, confirm itineraries, share local insights, and coordinate packages and deliveries to create an unforgettable guest Experience.

The role requires fluent English, a desire to learn, and a customer-first mindset. Training is provided, and the position offers housing options and diverse employee perks in a

Qualifications

• Must be able to communicate fluently in English.
• At least one year of high-end guest service experience is preferred.
• Desire to learn and grow in a hospitality environment.
• No formal experience is required; training will be provided.

Responsibilities

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure instructions and billing requests are addressed properly.
• Respond to guest inquiries with accurate information regarding hours, directions, car rentals and shuttle service.
• Promote in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

Skills

Fluent English

Guest service experience

Education

Hospitality emphasis degree

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more. Apply today!

Select how often (in days) to receive an alert: Create Alert

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Concierge will be responsible for total guest satisfaction from pre-arrival contact, logistics in the bookings and reconfirmation of guests' reservations, fully acquainted with local points of interest, and coordination of guests' parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications:

Starting Wage: $20.00/hr - $23.00/hr

Employment Type: Winter Seasonal 2026/2027

Minimum Age: At least 18 years of age

Housing Availability: Yes

Job Responsibilities:

Complete guest notes into the reservation and concierge system ina timelyand complete manner.

Review all arrivals to ensure all instructions and billing requests have been addressed properly.

Respond toguestinquiries withaccurateinformationregardinghours of outlet operation, directions, car rentals, airline shuttle service, etc.

Active in the promotion ofin-houseevents and adventure programming.

Maintaina high levelofprofessionalism.

Anticipate guests' needs, respondpromptlyand acknowledge all guests.

Communicate guest requests withother departments as needed.

Other duties as assigned.

Job Requirements:

Ability to sit or stand forlong periodsof time.

We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary.

Desireto learn and grow.

Must be able to communicate fluently in English.

Preferred:

At leastone yearof high-end guest service experience in a property ofsimilar sizeand qualityORCollege degree with an emphasis in Hospitality.

The expected pay range is$20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517262
Reference Date:09/09/2026
Job Code Function:Front Office