Remote Guest Experience Concierge – Premium Ski Service

Vail Resorts; Elm (PA); Remote; USD 35,000 - 54,000; Full time

Benefits offered by this job

More employee discounts on lodging,食用品

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Job summary

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized service for ski and snowboard school guests from initial booking through departure. This remote role supports pre-arrival planning and on-mountain logistics, coordinating private lessons and specialty experiences with a focus on premium guest experiences.

As part of the Product Sales & Services team, you will collaborate across departments to resolve guest needs, manage communications, and ensure a seamless,

Qualifications

• Experience delivering personalized, high-touch service to premium guests.
• Ability to communicate clearly and build trust with guests and partners.
• Comfort with remote work and coordinating across departments to fulfill guest requests.

Responsibilities

• Be the primary point of contact for ski and snowboard school guests, instructors, and internal support.
• Coordinate private lessons and specialty product logistics, including booking support and routing.
• Manage guest records and payments, ensuring accuracy and timely updates.
• Monitor operations, identify risks, and escalate issues as needed.
• Maintain knowledge of resort products and policies to assist guests and teammates.
• Support a safe, organized work environment and adapt to evolving business needs.

Skills

Concierge experience

High-touch service

Strong communication

Job description

Vail Resorts is seeking an Epic Ascent Concierge Agent to deliver elevated, personalized service for ski and snowboard school guests from initial booking through departure. This remote role supports pre-arrival planning and on-mountain logistics, coordinating private lessons and specialty experiences with a focus on premium guest experiences.

As part of the Product Sales & Services team, you will collaborate across departments to resolve guest needs, manage communications, and ensure a seamless,