Mountain Concierge: Guest Experience Pro (Seasonal)

Vail Resorts; Dover (VT); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Ski/Mountain Perks - free passes

Employee discounts on lodging, food, &

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional发展

Job summary

Vail Resorts is hiring for winter seasonal roles across our resorts, offering competitive pay and memorable guest experiences. The Concierge handles pre-arrival contact, bookings, and guest needs, ensuring a smooth and enjoyable stay.

Starting wage is $20.00–$23.00 per hour with both full-time and part-time schedules for Winter Seasonal 2026/2027. We provide comprehensive benefits, including free passes, discounted lift tickets, lodging and gear discounts, a 401(k) plan, employee assistance, and

Qualifications

• No formal experience required; we will teach you necessary skills.
• Must be able to communicate fluently in English.
• Preferred: high-end guest service experience or college degree in Hospitality.

Responsibilities

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Actively promote in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

Skills

Guest service

Communication

Fluent English

Education

Hospitality degree or college degree

Job description

Vail Resorts is hiring for winter seasonal roles across our resorts, offering competitive pay and memorable guest experiences. The Concierge handles pre-arrival contact, bookings, and guest needs, ensuring a smooth and enjoyable stay.

Starting wage is $20.00–$23.00 per hour with both full-time and part-time schedules for Winter Seasonal 2026/2027. We provide comprehensive benefits, including free passes, discounted lift tickets, lodging and gear discounts, a 401(k) plan, employee assistance, and