Guest Experience Concierge – Mountain Resort

Vail Resorts; Vail (CO); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Ski/Mountain Perks

Housing available

Employee discounts

Job summary

Vail Resorts in Colorado seeks a Concierge to ensure total guest satisfaction from pre-arrival contact through bookings and reconfirmations, with full knowledge of local points of interest and coordination of parcels and deliveries.

You will assist guests with inquiries about operations, directions, car rentals, and shuttle services, promote in-house events, and collaborate with other departments to anticipate needs. Housing is available for winter seasonal employment.

Qualifications

• Requires ability to sit or stand for long periods.
• No formal experience required; training will be provided.
• Desire to learn and grow in guest services.
• Must communicate fluently in English.

Responsibilities

• Complete guest notes in the concierge system in a timely, thorough way.
• Review arrivals to ensure instructions and billing requests are addressed.
• Respond to inquiries on hours, directions, car rentals, shuttle services.
• Promote in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests’ needs and acknowledge every guest.
• Coordinate guest requests with other departments as needed.
• Perform other duties as assigned.

Skills

Stamina & mobility

Willingness to learn

English fluency

Education

Hospitality degree or equivalent experience

Job description

Vail Resorts in Colorado seeks a Concierge to ensure total guest satisfaction from pre-arrival contact through bookings and reconfirmations, with full knowledge of local points of interest and coordination of parcels and deliveries.

You will assist guests with inquiries about operations, directions, car rentals, and shuttle services, promote in-house events, and collaborate with other departments to anticipate needs. Housing is available for winter seasonal employment.