Concierge

Vail Resorts; Colorado; On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Ski/Mountain Perks

Employee discounts on lodging

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional de

Referral Program

Job summary

Vail Resorts is hiring a Concierge for our winter seasonal team. You will manage guest reservations from pre‑arrival to reconfirmation, coordinate logistics, and provide local knowledge to ensure an Experience of a Lifetime for every guest.

No formal experience is required, as we offer comprehensive training. Fluency in English is required. Housing is available. The role offers shifts across full‑time and part‑time hours with a starting wage of $20.00/hr to $23.00/hr.

Qualifications

• No formal experience required; training provided.
• Must be fluent in English.
• Desire to learn and grow.

Responsibilities

• Enter guest notes into reservation and concierge systems.
• Review arrivals to ensure instructions and billing requests are addressed.
• Inform guests about hours, directions, car rentals, shuttle service, and local amenities.
• Promote in-house events and adventure programming.
• Maintain a high level of professionalism and anticipate guests' needs.
• Coordinate guest requests with other departments as needed.
• Perform other duties as assigned.

Skills

Fluent English

Guest service

Education

Hospitality degree

Job description

Concierge

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits include:

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family and free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

The Concierge will be responsible for total guest satisfaction from pre‑arrival contact, logistics in the bookings and reconfirmation of guests’ reservations, fully acquainted with local points of interest, and coordination of guests’ parcels, mail, and special deliveries. If you are passionate about working with guests and providing them an Experience of a Lifetime, this is the perfect position for you!

Job Specifications

• Starting Wage: $20.00/hr - $23.00/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time and Part Time hours available
• Housing Availability: Yes

Job Responsibilities

• Complete guest notes into the reservation and concierge system in a timely and complete manner.
• Review all arrivals to ensure all instructions and billing requests have been addressed properly.
• Respond to guest inquiries with accurate information regarding hours of outlet operation, directions, car rentals, airline shuttle service, etc.
• Active in the promotion of in-house events and adventure programming.
• Maintain a high level of professionalism.
• Anticipate guests' needs, respond promptly and acknowledge all guests.
• Communicate guest requests with other departments as needed.
• Other duties as assigned.

Job Requirements

• Ability to sit or stand for long periods of time.
• We will teach you all necessary skills to be able to execute your job safely; no formal experience is necessary.
• Desire to learn and grow.
• Must be able to communicate fluently in English.

Preferred

• At least one year of high-end guest service experience in a property of similar size and quality or college degree with an emphasis in Hospitality.

The expected pay range is $20.00/hr - $23.00/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.