Director, Mortgage Servicing & Operations Leader

Boeing Employees Credit Union; Virginia; Remote; USD 174,000 - 212,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual contribution to 401(k) by BE

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donate

Job summary

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing in the United States. You will shape and oversee mortgage servicing operations, drive performance and compliance, and lead cross-functional teams across internal and partner channels.

This senior role emphasizes vendor relationships, regulatory alignment, and continuous improvement. Your leadership will guide a large servicing operation, focusing on scalability, automation, and exceptional member experience while

Qualifications

• Bachelor’s degree in business, business operations or related field, or equivalent experience.
• 8 years of experience in mortgage servicing operations, mortgage banking, or closely related field.
• 5 years of people leadership experience.
• Compliance with SAFE Act/MLO registration requirements.

Responsibilities

• Oversee mortgage servicing operations and vendor relationships to ensure performance and compliance.
• Lead and develop mortgage servicing teams, set goals, monitor performance, and drive process improvements.
• Manage financial performance and analytics to inform decisions and optimize value.
• Ensure regulatory compliance and manage complex servicing matters and escalations.

Skills

Leadership

Mortgage servicing knowledge

Regulatory compliance

People management

Communication

Education

Bachelor’s degree in business/related field

SAFE Act/MLO registration

Job description

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing in the United States. You will shape and oversee mortgage servicing operations, drive performance and compliance, and lead cross-functional teams across internal and partner channels.

This senior role emphasizes vendor relationships, regulatory alignment, and continuous improvement. Your leadership will guide a large servicing operation, focusing on scalability, automation, and exceptional member experience while