Director, Mortgage Servicing & Operations

Boeing Employees Credit Union; California; Remote; USD 174,000 - 212,000; Full time

Benefits offered by this job

401(k) Company Match (up to 3%)

4% annual 401(k) contribution by BECU

Medical, Dental and Vision

PTO Program + Exchange Program

Tuition Reimbursement Program

BECU Cares volunteer time off + donor匹

Job summary

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing to lead end-to-end servicing operations and drive strategic initiatives across the mortgage portfolio. You will oversee performance, compliance, and vendor relationships while guiding teams toward scalable, member-focused outcomes.

This role offers remote work options for eligible locations and requires strong leadership, regulatory knowledge, and a track record of improving servicing processes and financial performance.

Qualifications

• Bachelor's degree in business, operations or a related field.
• 8 years of experience in mortgage servicing operations or related field.
• 5 years of people leadership experience required.
• SAFE Act mortgage originator compliance experience preferred.

Responsibilities

• Build and develop high-performing teams with member-focused policies and standards.
• Coach, mentor, and train staff; conduct regular performance evaluations.
• Set department goals aligned with the operating plan and monitor performance.

Skills

Mortgage servicing operations

Leadership

Regulatory compliance

Education

Bachelor's degree in business or related field

Tools

SuccessFactors

Job description

Boeing Employees Credit Union is seeking a Director of Mortgage Servicing to lead end-to-end servicing operations and drive strategic initiatives across the mortgage portfolio. You will oversee performance, compliance, and vendor relationships while guiding teams toward scalable, member-focused outcomes.

This role offers remote work options for eligible locations and requires strong leadership, regulatory knowledge, and a track record of improving servicing processes and financial performance.