Mortgage Loan Support Specialist

Guild Mortgage; Las Vegas (NV); On-site; USD 23,000 - 40,000; Full time

Job summary

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators in building complete loan files and handling Contract to Close duties. The role emphasizes proactive communication with customers, data management, and processing support to ensure a smooth loan submission process.

The position requires strong organizational skills, attention to detail, and proficiency with Word, Excel, and PDF tools, with a focus on excellent customer service and timely updates to referral sources.

Qualifications

• High school diploma or equivalent is preferred, with at least two years of experience in mortgage lending or related field.
• Active MLO licensing required.
• Ability to manage multiple priorities, strong detail orientation and highly organized.
• Strong verbal and written communication skills; Excel and Word proficiency.
• Ethical, with a commitment to company values.

Responsibilities

• Monitor key dates related to loan transactions and respond accordingly.
• Send loan forms, disclosures, and other documents to customers for completion and signature; collect completed documents.
• Manage originator's database; track active loans and enter data as needed.
• Maintain customer contact to follow up on loan applications and answer inquiries.
• Assist in preparing and submitting loan applications to processing, resolving conditions with the processor.

Skills

Data entry

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Two years mortgage lending experience

Active MLO licensing

Tools

Microsoft Word

Excel

PDF software

Job description

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators in building complete loan files and handling Contract to Close duties. The role emphasizes proactive communication with customers, data management, and processing support to ensure a smooth loan submission process.

The position requires strong organizational skills, attention to detail, and proficiency with Word, Excel, and PDF tools, with a focus on excellent customer service and timely updates to referral sources.