Mortgage Loan Support Specialist

Guild Mortgage; Minnesota; On-site; USD 24,000 - 33,000; Full time

Job summary

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators in building complete loan files and handling Lead to Contract duties. The role emphasizes timely client contact, appointment scheduling, and handling administrative tasks across databases and credit processes.

The ideal candidate will have a high school diploma, an active MLO license, and proven ability to manage multiple tasks with accuracy and strong customer service focus.

Qualifications

• High school diploma or equivalent required; mortgage lending experience preferred.
• Active MLO licensing required.
• Ability to manage multiple priorities with strong attention to detail and organization.
• Urgency and responsiveness in customer interactions; commitment to service excellence.
• Proficiency with data entry, PDF software, Word, and Excel.

Responsibilities

• Serve as primary contact for the customer and communicate progress throughout the loan process.
• Assist originator with appointment setting for applicants and manage calendars.
• Provide administrative support managing client databases and send online pre-qualification links.
• Assist originator with obtaining accurate credit reports and 1003, and analyze credit/financial scenarios for product fit.
• Run credit and AUS findings, prepare initial fee worksheets, and pull/prepare web applications.

Skills

Verbal communication

Written communication

Data entry

Customer service

Microsoft Word

Microsoft Excel

Multitasking

Education

High school diploma or equivalent

Active MLO license

Tools

PDF software

Lead tracker

MyCircle

Zillow

Job description

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators in building complete loan files and handling Lead to Contract duties. The role emphasizes timely client contact, appointment scheduling, and handling administrative tasks across databases and credit processes.

The ideal candidate will have a high school diploma, an active MLO license, and proven ability to manage multiple tasks with accuracy and strong customer service focus.