Mortgage Loan Officer Assistant: Client-Focused

Guild Mortgage Company; Northern (KY); Hybrid; USD 26,000 - 32,000; Full time

Job summary

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators by building complete loan files for submission and handling lead-to-contract and contract-to-close duties under supervision.

The role requires a high school diploma, at least two years in mortgage lending, and an active NMLS license, with strong communication and organizational skills. Proficiency in MS Office and CRM tools is preferred to deliver excellent customer service.

Qualifications

• High School Diploma or equivalent required.
• Minimum two years experience in mortgage lending or related field.
• NMLS required.

Responsibilities

• Assist originator with lead-to-contract duties and appointment setting.
• Support contract-to-close tasks, document collection, and processing coordination.
• Monitor loan milestones and communicate with customers and referral sources.
• Provide responsive customer service and accurate updates throughout the process.

Skills

Customer service

Attention to detail

Organizational skills

Multitasking

Verbal and written communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

CRM / Lead tracking systems

MyCircle

Zillow lead tools

Job description

Guild Mortgage Company is seeking a Loan Officer Assistant to support originators by building complete loan files for submission and handling lead-to-contract and contract-to-close duties under supervision.

The role requires a high school diploma, at least two years in mortgage lending, and an active NMLS license, with strong communication and organizational skills. Proficiency in MS Office and CRM tools is preferred to deliver excellent customer service.