Mortgage Customer Advocate - Remote/Hybrid

Village Capital & Investment LLC; Henderson (NV); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive starting wage

Great health benefits package

401(k)

1 week of paid training

Daytime hours 5:00 am to 7:00 pm

Job summary

Village Capital & Investment LLC in Henderson, NV is seeking a customer service representative to be the frontline contact for clients, answering inquiries, resolving issues, and delivering our commitment to quality service.

This role supports in-office and remote teammates across NC, SC, AL, and GA, with shifts from early morning to evening. Strong communication, attention to detail, and a reliable work ethic are essential, with training provided.

Qualifications

• High school diploma or equivalent preferred.
• 1 year customer service experience preferred.
• Must have excellent phone etiquette and strong communication skills.

Responsibilities

• Receive inbound calls from clients.
• Place outbound follow-up calls to resolve issues.
• Assist with basic mortgage needs to achieve one-call resolution.
• Engage with clients to build rapport and understand needs.
• Coordinate with internal/external teams to resolve issues.

Skills

Customer Service

Phone Etiquette

Attention to detail

Teachable

Outgoing

Dependable

Verbal and written communication

Education

High school or equivalent

Tools

Excel

Gmail

Word

Google Workspace

Job description

Village Capital & Investment LLC in Henderson, NV is seeking a customer service representative to be the frontline contact for clients, answering inquiries, resolving issues, and delivering our commitment to quality service.

This role supports in-office and remote teammates across NC, SC, AL, and GA, with shifts from early morning to evening. Strong communication, attention to detail, and a reliable work ethic are essential, with training provided.