Customer Service Representative

Village Capital & Investment LLC; Henderson (NV); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive starting wage

Great health benefits package

401(k)

1 week of paid training

Daytime hours 5:00 am to 7:00 pm

Job summary

Village Capital & Investment LLC in Henderson, NV is seeking a customer service representative to be the frontline contact for clients, answering inquiries, resolving issues, and delivering our commitment to quality service.

This role supports in-office and remote teammates across NC, SC, AL, and GA, with shifts from early morning to evening. Strong communication, attention to detail, and a reliable work ethic are essential, with training provided.

Qualifications

• High school diploma or equivalent preferred.
• 1 year customer service experience preferred.
• Must have excellent phone etiquette and strong communication skills.

Responsibilities

• Receive inbound calls from clients.
• Place outbound follow-up calls to resolve issues.
• Assist with basic mortgage needs to achieve one-call resolution.
• Engage with clients to build rapport and understand needs.
• Coordinate with internal/external teams to resolve issues.

Skills

Customer Service

Phone Etiquette

Attention to detail

Teachable

Outgoing

Dependable

Verbal and written communication

Education

High school or equivalent

Tools

Excel

Gmail

Word

Google Workspace

Job description

Job Title

Customer Service Representative

Location

Henderson, NV (Remote work available in NC, SC, AL, and GA)

Job Type

Full Time

Company

Village Capital & Investment LLC

About Us

Village Capital & Investment LLC is a well-established mortgage company committed to delivering a quick, efficient, and quality mortgage loan process to our customers and business partners. We are a nationwide mortgage lender specializing in FHA, VA, and USDA loans. Our headquarters are located in Henderson, NV. As a lender/servicer, we work with loan originators, brokers, and correspondents to offer our customers competitive rates and excellent terms.

Position Summary

We\'re looking for a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you\'ll serve as the primary point of contact for our customers, assisting with inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service.

This position is based in Henderson, NV, but we are also hiring remote team members who reside in North Carolina, South Carolina, Alabama, or Georgia.

Duties And Responsibilities

• Receiving inbound calls from current and potential clients
• Place outbound calls to follow up with clients on a resolution to their issue
• Assisting with their basic mortgage needs to achieve one call resolution
• Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
• Partner with internal and external departments to resolve client issues

Benefits

• Competitive Starting Wage
• Great Health Benefits package including Medical, Dental, Vision
• 401(k)
• 1 week of paid training. We are invested in your success and development.
• Daytime hours from 5:00 am to 7:00 pm, Monday - Friday

Requirements

• High school or equivalent (Preferred)
• Computer skills: 1 year (Preferred)
• Customer Service Experience
• Excellent Phone Etiquette
• Keeping composure during stressful predicaments
• Possess a strong work-ethic
• Must be attentive to detail
• Must be computer proficient (Excel, Word, Gmail, Google, etc.)
• Teachable
• Personable
• Outgoing
• Dependable
• Always seeking to improve
• Commitment to confidentiality
• Essential organizational skills
• Exceptional verbal and written communication

Shift

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Education

• High school or equivalent (Preferred)

Experience

• Customer Service: 1 year (Preferred)

Employment with Village Capital & Investment is contingent on the successful completion of a background check. This process may include, verification of employment history, educational background, criminal records, and credit checks where applicable. Any discrepancies or findings may affect employment eligibility. By applying for this position, candidates consent to the background check process in accordance with applicable laws and regulations.