Remote Mortgage Servicing Support Specialist

Capital Management Services; East Palestine (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training starting Oct 5 2026

Job summary

Capital Management Services is seeking a Customer Service Representative for mortgage servicing in a remote, full-time capacity. You will support homeowners with mortgage-related inquiries, escalating and resolving issues while documenting interactions for quality and compliance.

Training starts Oct 5, 2026 and you will report to the Customer Service Manager. Ideal candidates have 2+ years in call center or financial services, excellent communication skills, and a customer-first mindset.

Qualifications

• High school diploma or equivalent.
• 2+ years of call center or customer service experience (preferably in financial services or mortgage).
• Strong verbal and written communication skills.
• Proven ability to manage high call volumes while maintaining accuracy and professionalism.
• Basic understanding of mortgage products preferred.

Responsibilities

• Handle inbound and outbound calls in a high-volume call center environment.
• Assist homeowners with routine and complex issues regarding mortgage servicing.
• Explain processes related to escrow, taxes, and payment applications in a clear and supportive manner.
• Use an advanced telephony system to manage customer interactions.
• Accurately document all customer communications within internal platforms.
• Resolve inquiries using sound judgment, data analysis, and established procedures.
• Identify root causes of issues and provide effective solutions.
• Meet and exceed individual and team performance metrics.
• Escalate issues when appropriate and follow up through resolution.
• Act as a brand ambassador by delivering service aligned with company values and standards.

Skills

Customer service

Phone empathy

Mortgage servicing knowledge

Team oriented

Analytical thinking

Problem solving

Education

High school diploma or equivalent

Job description

Capital Management Services is seeking a Customer Service Representative for mortgage servicing in a remote, full-time capacity. You will support homeowners with mortgage-related inquiries, escalating and resolving issues while documenting interactions for quality and compliance.

Training starts Oct 5, 2026 and you will report to the Customer Service Manager. Ideal candidates have 2+ years in call center or financial services, excellent communication skills, and a customer-first mindset.