Mortgage Customer Care Specialist (One-Call Resolution)

Village Capital & Investment

Hildale (UT)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Village Capital & Investment LLC is seeking a Customer Service Representative in Hildale, UT. The role involves handling inbound and outbound calls, resolving customer mortgage needs, and building rapport with clients to achieve one-call resolution.

Collaboration with internal and external departments is essential to address client issues. Ideal candidates will have high school completion, customer service experience, and strong phone etiquette, with proficiency in Excel/Word and Google

Qualifications

High school or equivalent (Preferred)
Computer skills: 1 year (Preferred)
Customer Service Experience
Excellent Phone Etiquette
Keeping composure during stressful predicaments
Possess a strong work-ethic
Must be attentive to detail
Must be computer proficient (Excel, Word, Gmail, Google, etc.)
Always seeking to improve
Commitment to confidentiality
Essential organizational skills
Exceptional verbal and written communication

Responsibilities

Receiving inbound calls from current and potential clients
Place outbound calls to follow up with clients on a resolution to their issue
Assisting with their basic mortgage needs to achieve one call resolution
Engage in a meaningful conversation in order to build rapport and assist the client with all aspects of their mortgage.
Partner with internal and external departments to resolve client issues