Morning Member Experience Specialist

Planet Fitness; Hamilton Township (NJ); On-site; USD 18,000 - 22,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative - Opener in New Jersey to greet members, prospective members and guests with a friendly, professional attitude. This opening shift runs 4:30 a.m. to 8:30 a.m., Monday through Friday, and involves front desk duties, sign-ups and tours.

You will assist with member account updates, answer questions, and maintain a clean, welcoming club environment, delivering exceptional service at every touchpoint.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Responsibilities

• Greet members and guests, delivering exceptional customer service.
• Handle front desk activities including answering phones, sign-ups, check-ins, and tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to management as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer skills

Communication

Punctuality

Empathy

Education

High school diploma or GED

Job description

Planet Fitness is seeking a Member Services Representative - Opener in New Jersey to greet members, prospective members and guests with a friendly, professional attitude. This opening shift runs 4:30 a.m. to 8:30 a.m., Monday through Friday, and involves front desk duties, sign-ups and tours.

You will assist with member account updates, answer questions, and maintain a clean, welcoming club environment, delivering exceptional service at every touchpoint.