Weekend Front Desk & Tours Specialist

Planet Fitness; Gibbstown (NJ); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Planet Fitness is hiring a Member Services Representative in New Jersey to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk. Responsibilities include greeting and assisting, processing sign-ups, checking members in, giving tours, updating account information, answering questions, and keeping the club neat and welcoming.

The role requires a friendly, reliable, and professional demeanor, 18+ years old, basic

Qualificações

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; professional interaction with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions and professional language.
• High School diploma or GED.
• Age 18+.

Responsabilidades

• Greet members and guests with exceptional service.
• Answer phones and assist callers.
• Check members into the system.
• Sign up new members.
• Give tours to prospective members.
• Update member account details.
• Respond to member questions professionally; escalate as needed.
• Maintain club cleanliness and tidiness.

Conhecimentos

Customer service

Basic computer skills

Communication skills

Punctuality

Team player

Passion for fitness

Formação académica

High School diploma

Ferramentas

POS system

Descrição da oferta de emprego

Planet Fitness is hiring a Member Services Representative in New Jersey to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk. Responsibilities include greeting and assisting, processing sign-ups, checking members in, giving tours, updating account information, answering questions, and keeping the club neat and welcoming.

The role requires a friendly, reliable, and professional demeanor, 18+ years old, basic