Morning Front Desk & Member Services Associate (Weekdays)

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk.

You will greet guests, answer questions, sign up new members, conduct tours, update member accounts, handle phones, and help maintain a clean club, all while staying upbeat, reliable, and solutions‑oriented.

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability a must.
• Exceptional customer service skills; interact professionally with members and coworkers.
• Strong listener with empathy and problem solving.
• Diplomacy in all interactions; appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years or older.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk activities including answering phones and assisting callers.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate needed updates to member accounts.
• Respond to member questions and concerns in a timely manner and escalate when needed.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Fitness passion

Upbeat attitude

Punctuality and reliability

Strong listening and problem solving

Diplomacy and professional conduct

High School diploma/GED equivalent

Education

High School diploma/GED equivalent

Job description

Planet Fitness in New Jersey is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members and guests at the front desk.

You will greet guests, answer questions, sign up new members, conduct tours, update member accounts, handle phones, and help maintain a clean club, all while staying upbeat, reliable, and solutions‑oriented.