Opening-Shift Gym Member Concierge

Planet Fitness - NJ/MA One World Fitness; Hamilton Township (NJ); On-site; USD 17,000 - 22,000; Part time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to warmly welcome members and guests and provide exceptional service during the opening shift from 4:30 a.m. to 8:30 a.m. on weekdays.

The role includes checking members in, signing up new members, giving tours, handling front desk inquiries, and helping maintain a clean, welcoming club environment with a positive attitude.

Qualifications

• Customer service background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability is a must.
• Exceptional customer service skills; interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests with exceptional customer service.
• Answer phones and assist callers with questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns professionally and escalate when needed.
• Assist in keeping the club neat and clean.

Skills

Customer service

Basic computer skills

Punctuality

Communication

Team player

Positive attitude

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to warmly welcome members and guests and provide exceptional service during the opening shift from 4:30 a.m. to 8:30 a.m. on weekdays.

The role includes checking members in, signing up new members, giving tours, handling front desk inquiries, and helping maintain a clean, welcoming club environment with a positive attitude.