Evening Member Experience Representative (4–9 PM)

Planet Fitness - NJ/MA One World Fitness; Greenwich Township (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role encompasses greeting members, handling front desk activities, assisting with sign-ups and tours, updating member information, and addressing questions in a timely, professional manner while maintaining a clean club environment. A passion for fitness and reliability are essential.

Qualifications

• Customer service experience preferred.
• Basic computer skills required.
• Interest in fitness and health.
• Positive attitude and reliability.
• Punctual and dependable.
• Excellent communication and listening skills.
• Professional and respectful demeanor.
• Must be 18+ and have HS diploma or GED.

Responsibilities

• Greet members and guests with exceptional service.
• Handle front desk activities: answer phones, sign-ups, tours.
• Check members into the system.
• Update member accounts as needed.
• Answer questions and resolve complaints, escalate as needed.
• Maintain club cleanliness.

Skills

Customer service

Basic computer skills

Positive attitude

Punctuality

Communication & listening

Professional demeanor

Education

High School diploma/GED

Job description

Planet Fitness - NJ/MA One World Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests.

The role encompasses greeting members, handling front desk activities, assisting with sign-ups and tours, updating member information, and addressing questions in a timely, professional manner while maintaining a clean club environment. A passion for fitness and reliability are essential.