Morning Front Desk Member Services Associate (9am-2pm)

Planet Fitness; Gibbstown (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience. This role will greet members and guests, manage front desk tasks, and conduct tours for prospective members, while processing sign-ups and account updates.

A passion for fitness, a friendly attitude, and reliable punctuality are essential as you interact with members and coworkers to maintain a clean, welcoming club environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• High energy, friendly attitude and reliable presence.
• Strong communication and listening skills.

Responsibilities

• Greet members and guests and provide exceptional service.
• Handle front desk duties: answer phones, check in members, sign up new members, conduct tours.
• Assist in updating member accounts as needed.
• Address questions and concerns promptly and escalate to supervisor when needed.
• Maintain club cleanliness and organization.

Skills

Customer service

Basic computer

Punctuality

Positive attitude

Active listening

Professional communication

Education

High School diploma/GED

Job description

Planet Fitness is seeking a Member Services Representative to deliver a positive member experience. This role will greet members and guests, manage front desk tasks, and conduct tours for prospective members, while processing sign-ups and account updates.

A passion for fitness, a friendly attitude, and reliable punctuality are essential as you interact with members and coworkers to maintain a clean, welcoming club environment.