Front Desk & Member Experience Specialist

Planet Fitness; Bakersfield (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role involves greeting visitors, managing front desk tasks, signing up new members, and giving tours while maintaining a clean, welcoming club environment.

The position requires strong communication, a friendly and professional demeanor, and reliability.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency required.
• Strong communication and interpersonal skills.
• Punctual and reliable with a positive demeanor.

Responsibilities

• Greet members and guests, delivering superior customer service.
• Handle front desk duties: phones, member check-in, sign-ups, and tours.
• Update member information in the system as needed.
• Address member questions and concerns; escalate to management when appropriate.
• Maintain club cleanliness and a welcoming environment.

Skills

Customer service

Computer basics

Positive attitude

Punctuality

Listening & empathy

Diplomacy

Education

High School Diploma

Job description

Planet Fitness is seeking a Member Services Representative to create a positive member experience by delivering superior customer service to members, prospective members, and guests. This role involves greeting visitors, managing front desk tasks, signing up new members, and giving tours while maintaining a clean, welcoming club environment.

The position requires strong communication, a friendly and professional demeanor, and reliability.