Mobility Specialist: Driver Rental Concierge

Hertz; Beaverton (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

The Mobility Specialist, TNC at Hertz in Beaverton, OR, is a brand ambassador responsible for delivering the fastest, easiest rental experience to Lyft and Uber drivers. Wage: $19.00/hr.

You will manage reservations, prepare vehicles, and handle post-rental inquiries while communicating program details to customers. This role requires strong customer service and the ability to work in a fast-paced environment.

Qualifications

• Experience in fast-paced customer service environments.
• Strong written and verbal communication abilities.
• Proven ability to upsell or identify revenue opportunities.

Responsibilities

• Ensure optimal operational efficacy to provide customers the best rental car experience.
• Provide assistance creating a rental car reservation, processing rentals and ensuring clean, safe vehicles.
• Assist customers with post-rental inquiries related to rentals and billing.
• Answer inquiries about the Hertz/Lyft/Uber Rental Car Program and requirements.
• Maximize revenue opportunities by addressing customer needs and offering additional services.

Skills

Customer service

Communication skills

Sales mindset

English proficiency

Tools

MS Office

Job description

The Mobility Specialist, TNC at Hertz in Beaverton, OR, is a brand ambassador responsible for delivering the fastest, easiest rental experience to Lyft and Uber drivers. Wage: $19.00/hr.

You will manage reservations, prepare vehicles, and handle post-rental inquiries while communicating program details to customers. This role requires strong customer service and the ability to work in a fast-paced environment.