Mobility Concierge for Lyft/Uber Drivers

Hertz Global Holdings, Inc.; Beaverton (OR); On-site; USD 22,000 - 31,000; Full time

Job summary

The Hertz Corporation is seeking a Mobility Specialist, TNC, to act as a brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers in Beaverton, Oregon. You will handle reservations and vehicle preparation while delivering outstanding customer service.

Responsibilities include processing rentals, addressing post-rental questions, and promoting the Hertz/Lyft/Uber program.

Qualifications

• Must have a valid driver's license with an acceptable driving record.

Responsibilities

• Provide assistance creating a rental car reservation, processing rentals and ensuring vehicles are clean and safe for customers.
• Answer phone inquiries about the Rental Car Program, requirements, billing, extensions, and roadside questions.
• Assist customers with post-rental inquiries involving rentals and billing processes.
• Work in a fast-paced environment delivering helpful customer service that enhances the rental experience.
• Maximize revenue opportunities by engaging customers after inquiries and addressing objections.
• Ensure vehicles are prepared for pickup, including inspecting for damage, cleaning, fueling, and fluid checks.

Skills

Customer service

Communication skills

Time management

Teamwork

Job description

The Hertz Corporation is seeking a Mobility Specialist, TNC, to act as a brand ambassador and facilitate the fastest, easiest rental experience for Lyft and Uber drivers in Beaverton, Oregon. You will handle reservations and vehicle preparation while delivering outstanding customer service.

Responsibilities include processing rentals, addressing post-rental questions, and promoting the Hertz/Lyft/Uber program.