Mobility & Rideshare Rentals Specialist

Hertz Global Holdings, Inc.; Saint Paul (MN); On-site; USD 20,000 - 29,000; Full time

Job summary

Hertz Global Holdings, Inc. is hiring a Mobility Specialist, TNC in Saint Paul, MN to deliver the fastest, easiest rental experience for Lyft and Uber drivers. The role involves reservations, rentals, billing assistance, vehicle prep, and active customer support.

Wage starts at $18.00/hour with monthly incentives based on performance. Must be 20+, hold a valid license, and possess strong communication and time-management skills. Weekend and holiday shifts may be required.

Qualifications

• Must be at least 20 years old.
• Valid driver’s license required.
• Demonstrate professionalism, enthusiasm, and outstanding communication skills.
• Previous customer service experience.
• Strong time management and organizational skills.
• Computer literate and detail-oriented.
• Able to work flexible shifts including weekends and holidays; overtime as required.
• Willing to work outdoors during all weather conditions.

Responsibilities

• Ensure optimal operational efficiencies to provide customers the best rental car experience.
• Assist customers with creating reservations, processing rentals, and delivering clean and safe vehicles.
• Handle post-rental inquiries involving rentals and billing.
• Provide helpful customer service that enhances the rental experience.
• Answer phone inquiries about Hertz/Lyft/Uber Rental Car Program and related requirements.
• Promote Hertz/Lyft/Uber Rental Car Program and procedures to customers.
• Maximize revenue by identifying additional opportunities after inquiries and addressing objections.
• Ensure vehicles are ready for pickup: inspect, clean, fuel, and check fluids.

Skills

Customer service

Communication skills

Time management

Organizational skills

Detail oriented

Computer literate

Team player

English proficiency

Shift flexibility

Outdoor work

Job description

Hertz Global Holdings, Inc. is hiring a Mobility Specialist, TNC in Saint Paul, MN to deliver the fastest, easiest rental experience for Lyft and Uber drivers. The role involves reservations, rentals, billing assistance, vehicle prep, and active customer support.

Wage starts at $18.00/hour with monthly incentives based on performance. Must be 20+, hold a valid license, and possess strong communication and time-management skills. Weekend and holiday shifts may be required.