Mobile Solutions Advisor

T-MOBILE USA, Inc.; Oxon Hill (MD); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans.

You will demonstrate network features, assist customers through their shopping journey, and complete required training to stay current with wireless technology innovations. The role emphasizes customer interaction, digital tool usage, and sales skills to foster loyalty and drive satisfaction.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, building product knowledge and recommending service plans.

You will demonstrate network features, assist customers through their shopping journey, and complete required training to stay current with wireless technology innovations. The role emphasizes customer interaction, digital tool usage, and sales skills to foster loyalty and drive satisfaction.