Mobile Tech & Service Specialist

T-Mobile; San Diego (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Tuition assistance

Career growth programs

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate in a fast-paced retail setting to engage customers and guide them through technology and service needs. You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty. Training is provided, with opportunities for growth and company benefits.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Deliver personalized technology and service solutions to meet customer needs.
• Demonstrate network coverage, service plans, and product features using digital tools.
• Complete required training to build knowledge of retail processes and wireless tech.
• Collaborate with colleagues to support a seamless customer experience.
• Other duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

At least 18 years of age

Legally authorized to work in the US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate in a fast-paced retail setting to engage customers and guide them through technology and service needs. You will build product knowledge, demonstrate solutions, and support shoppers throughout their journey.

Role emphasizes customer interaction, digital tool usage, and service plan recommendations to drive satisfaction and loyalty. Training is provided, with opportunities for growth and company benefits.