Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; El Monte (CA); Presencial; USD 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Commuter programs

Mobile service discounts

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Mobile Associate in a retail setting to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build knowledge in wireless products, plans, network coverage, and digital tools while delivering a positive customer experience.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and opportunities for growth within a fast-paced environment.

Formación

• High School Diploma or GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Strong communication and customer service skills.

Responsabilidades

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Educación

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment. (Preferred)

Descripción del empleo

T-Mobile USA, Inc. is seeking a Mobile Associate in a retail setting to engage customers, demonstrate technology solutions, and guide them through their shopping journey. You will build knowledge in wireless products, plans, network coverage, and digital tools while delivering a positive customer experience.

The role emphasizes communication, problem solving, and teamwork, with on-the-job training and opportunities for growth within a fast-paced environment.