Mobile Tech Support & Customer Care Specialist

TransPerfect Connect; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Employee engagement program

Career advancement

Paid training

Job summary

TransPerfect Connect is recruiting a customer service specialist to handle inbound calls, explain billing and technical issues, and provide accurate information to customers. You will perform data entry and use multiple resources while maintaining privacy and PCI compliance.

The role requires a high school diploma, at least one year in customer service or call center, and familiarity with mobile devices, Teams, and Outlook.

Qualifications

• High School Diploma or General Equivalency Diploma required; 18 years or older.
• Minimum one year of customer service, call center, or desktop application experience.
• Minimum one year of experience working with mobile phones, either in a technical support role or service capacity.
• Schedule flexibility.
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
• Computer skills – basic navigation and typing proficiency.
• Familiarity with communication tools such as Teams and Outlook.
• Time management.
• Ability to work with challenging customers and maintain a positive experience on each call.

Responsibilities

• Technology Troubleshooter – Explain cellular phones, billing, and other queries to customers. Assist with tasks such as changing a SIM card, downloading apps, and adding contacts.
• Answer inbound calls from customers ranging from billing to technical support.
• Provide clear and accurate information using a multitude of resources.
• Engage with the computer throughout the duration of each shift, performing data entry, look-ups, and related tasks.
• Maintain confidentiality and comply with PCI (Payment Card Industry) requirements, including paperless workspace, client information privacy, no cell‑phone use policy, and adherence to scripts and processes to meet local, state and federal wireless standards.

Skills

Customer service

Call center

Desktop applications

Mobile phone experience

Communication skills

Time management

Typing

Teams familiarity

Outlook familiarity

Reading scripted responses

Data entry

Education

High School Diploma or GED

Tools

Microsoft Teams

Outlook

Job description

TransPerfect Connect is recruiting a customer service specialist to handle inbound calls, explain billing and technical issues, and provide accurate information to customers. You will perform data entry and use multiple resources while maintaining privacy and PCI compliance.

The role requires a high school diploma, at least one year in customer service or call center, and familiarity with mobile devices, Teams, and Outlook.