IT Helpdesk Support Specialist (On-Site)

TransPerfect; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

TransPerfect is seeking a Helpdesk Support Specialist to work on-site in Tempe, Arizona. This full-time role involves resolving Helpdesk tickets, providing both on-site and remote technical support, as well as opportunities to engage in an enterprise computing environment.

The successful candidate will need to effectively troubleshoot hardware and software issues, install and support various computing devices, and maintain inventory records. A strong customer service orientation and effective communication skills are essential for this position.

Qualifications

• Minimum high school diploma; associate or bachelor’s degree in information technology or related field preferred.
• 2+ years of IT-related work experience.
• Certifications such as CompTIAA+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus.

Responsibilities

• Resolve Helpdesk tickets and provide on-site support daily.
• Troubleshoot hardware, software, and network issues.
• Install, configure, and support desktops, laptops, printers, and other peripheral devices.
• Maintain and track inventories of all computing equipment.
• Create and maintain knowledge base documentation.

Skills

Customer service orientation

Effective communication

Attention to detail

Multitasking

Education

High school diploma

Associate degree in information technology

Bachelor’s degree in information technology

Tools

MS Office 365/2021/2013

SharePoint

OneDrive

Zoom

Slack

Teams

Windows 10 / 11

MacOS

Job description

Job Summary

TransPerfect Connect is seeking an energetic individual to work full‑time on‑site as a Helpdesk Support Specialist. This position will provide on‑site and remote technical support, with opportunities to be exposed to an enterprise computing environment.

Responsibilities

• Resolve Helpdesk tickets and provide on‑site support daily.
• Troubleshoot hardware, software, and network issues and elevate complex issues to the appropriate teams.
• Install, configure, and support desktops, laptops, printers, and other peripheral devices.
• Maintain and track inventories of all computing equipment, including PCs, monitors, printers, scanners, and other peripheral equipment.
• Create and maintain knowledge base documentation.
• Provide on‑call support as scheduled.

Knowledge / Skills / Abilities

• Hardware: desktop, laptop.
• Operating systems: Windows 10 / 11, MacOS.
• Applications: MS Office 365/2021/2013, SharePoint, OneDrive, Zoom, Duo, Slack, Teams.
• Tier1 network support – TCP/IP, WiFi, DHCP, DNS, cabling.
• Basic knowledge of supporting mobile devices and apps.
• Basic knowledge of virus and malware removal techniques.
• Attention to detail.
• Ability to multitask in a dynamic, fast‑paced environment.
• Ability to work in a team‑oriented, collaborative environment.
• Communicate effectively oral and in writing.
• Exceptional customer service orientation.
• Physical requirement: ability to lift up to 50lbs.

Qualifications

• Minimum high school diploma; associate or bachelor’s degree in information technology or related field preferred.
• 2+ years of IT‑related work experience.
• Certifications such as CompTIAA+, Microsoft Certified Professional (MCP), or equivalent field experience are a plus.
• VOIP experience preferred.

Equal Employment Opportunity

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.