Customer Service Representative

TransPerfect; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k) plan

Paid time off

Job summary

TransPerfect in El Paso, TX is seeking a Customer Service Representative to handle inbound calls, assist customers with cellular devices, billing questions, and general inquiries.

You will act as a technology troubleshooter, guide users through SIM changes, app installs, and contact management, while maintaining PCI compliance and delivering friendly, accurate service.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year of Customer Service or Call Center experience.
• Minimum 1 year of mobile phones experience in tech support or service.
• Excellent communication and literacy; read scripted responses confidently.
• Basic computer navigation and typing skills.
• Time-management skills; handle challenging customers while keeping a positive call experience.
• Schedule flexibility; pre-employment background check and drug screen.

Responsibilities

• Process inbound calls using scripts and knowledge of cellular phones, billing, and general queries.
• Act as a technology troubleshooter: explain device functions, guide SIM changes, app downloads, and contact management.
• Perform data-entry and lookup tasks while using PC during shifts.
• Adhere to PCI compliance and client privacy; follow wireless standards.
• Use Teams and Outlook and provide accurate information using available resources.

Skills

Customer service

Call center

Desktop applications

Communication

Typing

Time management

Mobile devices

Education

High School Diploma or GED

Tools

Teams

Outlook

Job description

Customer Service Representative

Location

1015 Belvidere St, El Paso, TX 79912

Employment Type

Full‑time with Benefits: award‑winning benefits package, medical/dental, 401(k), PTO, and more.

Responsibilities

• Process inbound calls using scripts and comprehensive knowledge of cellular phones, billing, and general customer queries.
• Act as a technology troubleshooter: explain cellular device functions, guide customers through SIM card changes, app downloads, and contact management.
• Answer data‑entry, lookup, and related tasks while engaged with the PC for the duration of the shift.
• Operate within PCI (Payment Card Industry) compliance, and follow client information privacy, no cell‑phone, and local, state and federal wireless standards.
• Use communication tools such as Teams and Outlook, and provide accurate, clear information using available resources.

Qualifications

• High School Diploma or General Equivalency Diploma; 18 years or older.
• Minimum 1 year of Customer Service, Call Center, or desktop application experience.
• Minimum 1 year of experience working with mobile phones, either in a technical support or service capacity.
• Effective communication and literacy skills; ability to read scripted responses naturally with confidence and accuracy.
• Basic computer navigation and typing skills.
• Time‑management ability and capacity to work with challenging customers while maintaining a positive experience on each call.

Other

Schedule flexibility required.

Pre‑employment background check and drug screen are required. TransPerfect is a drug‑free workplace.

Equal Employment Opportunity Statement

TransPerfect provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.