Customer Service Representative

TransPerfect Connect; Tempe (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Performance Bonus

Career Advancements

State of the Art Game Room

Superior Employee Engagement Program

Job summary

TransPerfect Connect is seeking a Customer Service Associate to handle inbound calls for a Third Party Claims Administrator from our Tempe, AZ location. You will deliver excellent customer service, document interactions, and follow client procedures in a structured call center environment.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to work with multiple desktop applications with accurate typing.

Qualifications

• 1 year of Customer Service or Call Center experience.
• Effective communication and literacy skills; ability to read scripted responses with confidence.
• Ability to deal with customers from diverse backgrounds.
• Excellent computer skills with fast, accurate typing and ability to work with multiple applications.
• Ability to handle escalated calls with empathy and professionalism.

Responsibilities

• Handle inbound calls for a Third Party Claims Administrator.
• Provide high level of customer service and address customer needs.
• Document calls accurately and follow procedures.
• Maintain professional conduct on the call center floor.
• Attend scheduled training and participate in team development.
• Support various shifts as dictated by the project.

Skills

Customer service

Phone etiquette

Effective communication

Time management

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Desktop applications

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284

• Performance Bonus
• Career Advancements
• State of the Art Game Room
• Superior Employee Engagement Program

Customer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Works various shifts as dictated by the project
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications

• High School Diploma or General Equivalency Diploma preferred, 18 years or older
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Excellent time management skills

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.