Customer Service Representative

Quagnito Solutions Pvt Ltd; Tempe (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Performance Bonus

Career Advancements

State of the Art Game Room

Superior Employee Engagement Program

Job summary

TransPerfect in Tempe, AZ is seeking a Customer Service Associate to handle inbound calls for a Third Party Claims Administrator. The role emphasizes excellent customer service, effective communication, and accurate documentation.

Candidates should have 1 year of customer service or call center experience and be comfortable with desktop applications. We value integrity, punctuality, and teamwork, with opportunities for career advancement and a strong engagement program.

Qualifications

• High School Diploma or GED preferred, 18 years or older
• 1 year of Customer Service or Call Center experience
• Effective communication and literacy skills; ability to read scripted responses with confidence and accuracy
• Ability to handle customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, ability to work with multiple applications simultaneously
• Quality customer service skills; ability to handle escalated calls empathetically and professionally
• Strong time management and problem solving skills

Responsibilities

• Handle in-bound calls for third party client with strong customer service
• Address customers' needs, provide accurate information, process inquiries and resolve issues
• Document all calls per policy and procedures
• Maintain professional behavior; adhere to call center rules
• Strive for professional development and product knowledge for client projects
• Ensure attendance and adherence to shift schedules and breaks
• Participate in scheduled trainings and team meetings
• Perform general tasks as required by the project
• Support various shifts as dictated by project requirements

Skills

Customer service

Effective communication

Typing speed

Reading scripted responses

Education

High School Diploma or GED

Tools

Desktop applications

Job description

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

TransPerfect Is More Than Just a Job… Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1725 W. Greentree Drive, #101 Tempe AZ 85284

• Performance Bonus
• Career Advancements
• State of the Art Game Room
• Superior Employee Engagement Program

Customer Service Associates are responsible for processing in-bound calls with third party client displaying great customer service skills to ensure highest level of customer satisfaction. The CSA manages calls for a Third Party Claims Administrator, and performs all duties as required for the Client Project Manager. Our Customer Service Associates are enthusiastic and motivated. We are a team, working together in an organized and structured environment that thrives on employees who work with integrity, honesty, punctuality, and leadership.

• Uses proper phone etiquette to provide great customer service for incoming calls for various cases and projects
• Communicates effectively and address customers' needs to provide accurate information, process inquiries, and solve problems. Escalates the calls as needed
• Documents all calls appropriately, and follows all procedures as dictated by policy and procedures
• Conducts themselves in a professional manner at all times – adheres to structured internet rules and regulations on the call center floor
• Works continuously towards professional development, as in their knowledge of cases and projects that the client handles, using downtime productively
• Reliable and dependable adherence to attendance requirements, complying with scheduled lunches and breaks to ensure adequate phone coverage unless otherwise directed by the team Supervisor
• Works various shifts as dictated by the project
• Attends all scheduled training as required
• Accomplishes other general tasks as required or necessary

Qualifications

• High School Diploma or General Equivalency Diploma preferred, 18 years or older
• 1 year of Customer Service experience, or Call Center experience, and desktop applications experience
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy
• Ability to deal with customers from diverse backgrounds
• Excellent computer skills with quick and accurate typing, the ability to open several applications at one time and review documents with attention to detail and accuracy
• Quality Customer Service Skills
• Ability to handle escalated calls, with empathy and professionalism
• Decision making and problem solving skills
• Excellent time management skills

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over-the-phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TRI offers services in over 170 languages and employs industry-specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.