Customer Service Representative

TransPerfect Connect; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Benefits package

Employee engagement program

Career advancement

Paid training

Job summary

TransPerfect Connect is recruiting a customer service specialist to handle inbound calls, explain billing and technical issues, and provide accurate information to customers. You will perform data entry and use multiple resources while maintaining privacy and PCI compliance.

The role requires a high school diploma, at least one year in customer service or call center, and familiarity with mobile devices, Teams, and Outlook.

Qualifications

• High School Diploma or General Equivalency Diploma required; 18 years or older.
• Minimum one year of customer service, call center, or desktop application experience.
• Minimum one year of experience working with mobile phones, either in a technical support role or service capacity.
• Schedule flexibility.
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
• Computer skills – basic navigation and typing proficiency.
• Familiarity with communication tools such as Teams and Outlook.
• Time management.
• Ability to work with challenging customers and maintain a positive experience on each call.

Responsibilities

• Technology Troubleshooter – Explain cellular phones, billing, and other queries to customers. Assist with tasks such as changing a SIM card, downloading apps, and adding contacts.
• Answer inbound calls from customers ranging from billing to technical support.
• Provide clear and accurate information using a multitude of resources.
• Engage with the computer throughout the duration of each shift, performing data entry, look-ups, and related tasks.
• Maintain confidentiality and comply with PCI (Payment Card Industry) requirements, including paperless workspace, client information privacy, no cell‑phone use policy, and adherence to scripts and processes to meet local, state and federal wireless standards.

Skills

Customer service

Call center

Desktop applications

Mobile phone experience

Communication skills

Time management

Typing

Teams familiarity

Outlook familiarity

Reading scripted responses

Data entry

Education

High School Diploma or GED

Tools

Microsoft Teams

Outlook

Job description

TransPerfect Is More Than Just a Job…

Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

Location: 1015 Belvidere St, El Paso, TX 79912

Benefits

• Full-time with Benefits: Award-winning benefits package, medical/dental, 401K, PTO, and much more!
• Superior Employee Engagement Program
• Career Advancements
• Paid Training

Responsibilities

• Technology Troubleshooter – Explain cellular phones, billing, and other queries to customers. Assist with tasks such as changing a SIM card, downloading apps, and adding contacts.
• Answer inbound calls from customers ranging from billing to technical support.
• Provide clear and accurate information using a multitude of resources.
• Engage with the computer throughout the duration of each shift, performing data entry, look-ups, and related tasks.
• Maintain confidentiality and comply with PCI (Payment Card Industry) requirements, including paperless workspace, client information privacy, no cell‑phone use policy, and adherence to scripts and processes to meet local, state and federal wireless standards.

Qualifications

• High School Diploma or General Equivalency Diploma required; 18 years or older.
• Minimum one year of customer service, call center, or desktop application experience.
• Minimum one year of experience working with mobile phones, either in a technical support role or service capacity.
• Schedule flexibility.
• Effective communication and literacy skills. Ability to read scripted responses naturally, with confidence and accuracy.
• Computer skills – basic navigation and typing proficiency.
• Familiarity with communication tools such as Teams and Outlook.
• Time management.
• Ability to work with challenging customers and maintain a positive experience on each call.

About TransPerfect

TransPerfect Connect (TPC) is the world's leading provider of remote interpreting solutions, including over‑the‑phone interpretation (OPI), video remote interpretation, multilingual email and chat support, business process outsourcing, and global call center services. TPC offers services in over 170 languages and employs industry‑specialized interpreters screened for subject expertise. TPC is a division of TransPerfect, the world’s largest privately held provider of language services and globalization management technology solutions.

TransPerfect is a drug‑free workplace. Pre‑employment background check and drug screen is required.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.