Mobile Activation & Support Specialist

Comcast Business; Rockford (IL); On-site; USD 17,908 - 24,796; Full time

Job summary

Comcast Business is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for Comcast mobile products and services.

You will handle activations, education, troubleshooting, and escalations while assisting with operational

Qualifications

• Excellent communication and customer service skills.
• Ability to educate customers on devices and services.
• Basic technical troubleshooting and problem-solving.
• Willingness to learn Comcast products and digital tools.

Responsibilities

• Activate devices and BYOD onboarding with a white-glove approach.
• Educate customers on accessories and upsell opportunities.
• Troubleshoot and resolve device or service issues.
• Assist with account security and recovery tasks.
• Process returns or exchanges in line with policies.
• Maintain store cleanliness and visual standards.
• Support on-demand deliveries and upsell accessories.

Skills

Communication

Customer-focused

Professional integrity

Resilience

Self motivation

Teamwork

Workplace organization

Education

High School Diploma / GED

Job description

Comcast Business is hiring a Retail Service Associate to support the store team in delivering a best-in-class customer experience across mobile, operational, and transactional activities. This role serves as a go-to technical and operational resource, helping to maintain a clean and efficient store environment and provide exceptional customer support for Comcast mobile products and services.

You will handle activations, education, troubleshooting, and escalations while assisting with operational