Mobile Tech Solutions Advisor

T-Mobile; Fairfax (VA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Stock grants

Stock purchase plan

401(k)

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Parental leave

Retirement benefits

Job summary

At T-Mobile, a Mobile Associate helps customers choose and understand wireless plans and devices in a fast-paced retail environment. You will demonstrate features, use digital tools, and learn our retail processes to deliver personalized solutions.

We value strong communication, problem solving, teamwork and a passion for customer service. This entry-level role includes on-the-job training, competitive pay, benefits, stock programs, and opportunities for career growth.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

At T-Mobile, a Mobile Associate helps customers choose and understand wireless plans and devices in a fast-paced retail environment. You will demonstrate features, use digital tools, and learn our retail processes to deliver personalized solutions.

We value strong communication, problem solving, teamwork and a passion for customer service. This entry-level role includes on-the-job training, competitive pay, benefits, stock programs, and opportunities for career growth.