Mobile Tech & Service Advisor

T-Mobile

Bowie (MD)

On-site

USD 39,000 - 45,000

Full time

2 days ago

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Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail environment, build product knowledge, and guide customers through technology and service options. You will use digital tools to showcase plans and devices, complete training, and collaborate with teams to ensure a seamless shopping journey.

This role emphasizes customer satisfaction, strong communication, and adaptability. Base pay is competitive, with additional training pay and potential incentives, plus

Qualifications

High School Diploma/GED required.
6 months of customer service and/or sales experience in a Retail environment preferred.

Responsibilities

Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

This role emphasizes customer satisfaction, strong communication, and adaptability. Base pay is competitive, with additional training pay and potential incentives, plus

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