Mobile Tech & Service Advisor

T-Mobile; Town of Amherst (NY); On-site; USD 41,000 - 50,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off and holidays

Medical, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store setting.

The role emphasizes building product knowledge, delivering personalized service, and leveraging digital tools to explain plans and features while fostering strong customer relationships. Training and growth opportunities are highlighted across benefits and compensation packages.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Problem Solving

Engaging People

Change Agility

18+ years old

Authorized to work in US

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate to engage customers, demonstrate technology solutions, and guide them through their shopping journey in a fast-paced store setting.

The role emphasizes building product knowledge, delivering personalized service, and leveraging digital tools to explain plans and features while fostering strong customer relationships. Training and growth opportunities are highlighted across benefits and compensation packages.