Mobile Solutions Specialist — Customer Tech Advisor

T-Mobile; Forest Hills (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Annual Stock Grant

401(k) matching

Paid time off

Health insurance

Job summary

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and offering technology and service solutions. You will leverage digital tools to explain plans and features while guiding customers through their shopping journey.

The role emphasizes customer interactions, learning retail processes, and contributing to a positive customer experience. Eligible for training pay, with potential incentives and a company-wide stock grant program.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of customer service or sales experience in a retail environment is preferred.
• Must be legally authorized to work in the United States and at least 18 years old.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.
• Other duties and projects as assigned by business management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Mobile Associate to engage customers in a fast-paced retail setting, building product knowledge and offering technology and service solutions. You will leverage digital tools to explain plans and features while guiding customers through their shopping journey.

The role emphasizes customer interactions, learning retail processes, and contributing to a positive customer experience. Eligible for training pay, with potential incentives and a company-wide stock grant program.