Mobile Solutions Advisor: Tech & Plans

T-Mobile; South Pasadena (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Back-up care

Tuition assistance

Job summary

T-Mobile is seeking a Customer Service and Sales Associate to engage customers, demonstrate technology solutions, and guide shoppers through the mobile experience. You will build product knowledge and help customers choose plans and devices in a fast-paced retail setting.

Excellent communication and problem-solving skills are valued as you learn digital tools, collaborate with teammates, and support a seamless customer journey. Training and benefits are provided to help you grow with the team.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Problem solving

Multitasking

Engaging people

Change agility

Teamwork orientation

Education

High School Diploma/GED

Job description

T-Mobile is seeking a Customer Service and Sales Associate to engage customers, demonstrate technology solutions, and guide shoppers through the mobile experience. You will build product knowledge and help customers choose plans and devices in a fast-paced retail setting.

Excellent communication and problem-solving skills are valued as you learn digital tools, collaborate with teammates, and support a seamless customer journey. Training and benefits are provided to help you grow with the team.