Mobile Tech & Customer Experience Specialist

tmobile; Joliet (IL); On-site; USD 42,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Holidays

Job summary

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey in a fast-paced environment.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with growth opportunities and on-the-job training provided.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring for a role that supports retail operations by engaging customers and guiding their technology and service needs. You will build product knowledge, demonstrate solutions, and assist customers through their shopping journey in a fast-paced environment.

The position emphasizes customer interaction, digital tool usage, and service-plan recommendations, with growth opportunities and on-the-job training provided.